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Client Relationship Coordinator / Para Planner - Tacoma


Description

The Client Relationship Coordinator/ Paraplanner- plays a critical role in the functioning of our firm. Responsible for performing a variety of para and strategic planning tasks to ensure the financial planning process is seamless. This role ensures all paperwork and reports are prepared in a timely, accurate manner, so the senior wealth advisor can present at the highest professional level. Additional backup responsibilities include day-to-day operational duties of the firm and helping the office run smoothly while working directly with the Director of First Impressions.


Operations/Back Office Support

  • Provide exceptional customer service to clients on the phone, over e-mail, and in person.
  • Take the lead and address complex client service needs.
  • Work alongside assigned senior wealth advisor(s) to perform administrative functions including but not limited to:
    • Coordinate, assemble, and mail client paperwork and correspondence.
    • Ensure tasks and workflows are established and completed.
    • Confirm all RMD’s are withdrawn by end of the year
    • Document filing and data entry
  • Provide operational support for all existing clients including but not limited to:
    • Account transfers
    • Move money requests
    • Branch deposits
    • Conversions
    • Beneficiary updates
    • Estate Processing
    • Manage all the new and existing annuity and life policies
  • Contribute administrative support to the compliance officer
  • Back up Director of First Impressions when required
  • Coordinate’s state, SEC, and FINRA licensing
  • Perform other operational duties as assigned

Para Planner

  • Proactive client communication to gather data and homework items, provide status updates
  • Assisting accounting in completion of invoicing for financial plan· Transferring and scanning of client information to appropriate databases to ensure that electronic and paper files are complete, organized, and secure.
  • Assisting clients with launching website, adding connections, and maintaining links
  • Designing financial plan in eMoney in a timely manner (target 1 week after receiving info) and with a high level of accuracy
  • Documenting planning progress in detail and completing tasks in Redtail, Redtail workflows, and Redtail Opportunities so that the status can easily be understood by other members of the firm
  • Researching client-specific issues, aiding in the review of designed plan, and communicating conclusions verbally and in writing to the wealth advisor
  • Identify and recommend improvements for workflows by helping to develop, update and maintain financial planning processes and procedures.
  • Prepare for Financial Planning and Strategy Meetings by:
    • Contact the client to inquire about adjustments the client would like to incorporate into their financial plan.
    • Examine manually entered information regarding assets, liabilities, income, and expenses.
    • Communicate status updates to the wealth advisor for the upcoming meeting and reflect the changes on the meeting agenda.
    • Ensure connection links to assets under management and accounts held away are active and current.
    • Renew Login access if necessary.
  • Provide a variety of support to Wealth Advisors as needed.
  • Financial services: 5 years (Preferred)
  • Financial planning: 2 years (Preferred)
  • Life Insurance License (Preferred)
  • Excellent verbal, written, and interpersonal communication skills.
  • Excellent relationship management skills.
  • Excellent attitude and an extraordinary client service orientation.
  • A genuine interest in serving and caring for clients.
  • Excellent organizational and time management skills.
  • A burning desire to succeed.
  • Proficiency in Microsoft Office Suite.
  • High school or equivalent (Preferred)
  • Attendance is an essential function.
  • Salary is commensurate with experience.



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